Tourism remains a key driver of Thailand’s economy. With literally millions of tourists visiting the country each year, leaving a good impression is critical. Safety and security, alongside a welcoming environment for visitors, are important factors for them to decide to come to Thailand and return again in the future. To this end, the humble security guard can play a big part. In this blog, we will look at the vital role of security guards in enhancing safety and customer experience.
Security guards are looked to as the foundation of safety and security in various settings. Their role in preventing incidents, deterring potential threats, and maintaining a secure environment cannot be underestimated.
The role of a security guard extends beyond ensuring the safety of visitors in a particular setting, their presence and assistance contributes to a sense of trust and satisfaction for customers.
These days, training for security guards includes the need for effective communication with other members of staff, teamwork and coordination, to provide a seamless and safe customer experience. Technology helps with this with devices such as Guardforce Thailand’s Push-to-Talk Over Cellular (PoC). Superior to standard walkie talkies, the device ensures stable communication and includes other features such as GPS tracking, order tracking for incidents, etc.
Security guards, such as those provided by Guardforce Thailand, are not only trained in first aid, defence techniques and effective patrolling, but also to maintain a professional and official appearance in any setting they are posted.
As AI and other technology continues to evolve at a rapid pace, it is becoming more and more common for human security guards to work in tandem with robotic colleagues such as Guardforce Thailand’s mobile Patrol Robot shown below. This partnership with robots helps to promote an even safer environment, while also being a fun novelty for visitors.
Though the primary role of any security guard is to ensure a safe and secure environment for tourists and customers, it is important for them to also create a welcoming and professional environment. Security guards provided by Guardforce Thailand are expertly trained to not only ensure a high level of security at any venue, but also to have a teamwork and customer-centric mindset. To learn more, click here.
